Welcome to Tokiya (“Tokiya,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website, products, and services provided by Tokiya Company LLC.
By accessing or using our website, placing an order, or interacting with our services, you agree to be bound by these Terms. If you do not agree, please discontinue use of the website.
1. About Tokiya
Tokiya Company LLC is a retailer specializing in Japanese collectibles, trading cards, figures, blind boxes, plush, apparel, and related merchandise through our website and physical retail location.
2. Eligibility
You must be at least 18 years old, or the age of majority in your jurisdiction, to make purchases through our website.
By placing an order, you represent that you have the legal authority to enter into these Terms.
3. Products & Availability
We strive to display products, descriptions, pricing, and inventory as accurately as possible.
However:
- Product availability is not guaranteed.
- Inventory may change without notice.
- We reserve the right to discontinue products at any time.
- Product images are for illustrative purposes and may vary slightly from the actual product.
Collectible products may have natural manufacturing variations that do not constitute defects.
4. Pricing
All prices are listed in U.S. Dollars (USD).
Prices may change without prior notice.
Applicable taxes and shipping charges are calculated during checkout.
If a pricing error occurs, we reserve the right to cancel or refuse an order before shipment.
5. Orders
Submitting an order does not guarantee acceptance.
Tokiya reserves the right to:
- refuse or cancel any order;
- limit quantities purchased;
- cancel orders suspected of fraud;
- cancel duplicate or reseller orders;
- request additional verification before processing an order.
If payment has already been collected for a cancelled order, a full refund will be issued.
6. Payment
Payments are securely processed by trusted third-party payment providers.
Tokiya does not store complete credit card information on our servers.
You agree to provide accurate billing information and authorize payment for all purchases.
7. Shipping
Shipping estimates are provided for convenience and are not guaranteed.
Delivery times may vary due to:
- carrier delays;
- weather;
- holidays;
- customs processing;
- unforeseen circumstances.
Risk of loss transfers to the customer once an order has been delivered to the shipping carrier.
8. Returns & Refunds
Returns are governed by our separate Return & Refund Policy.
Certain products—including opened trading card products, mystery items, blind boxes, and other specified merchandise—may not be eligible for return.
Please review our Return Policy before making a purchase.
9. Preorders
From time to time Tokiya may offer preorder products.
Estimated release dates are provided by manufacturers and may change.
Delays outside our control do not constitute grounds for cancellation unless otherwise permitted by our preorder policy.
10. Promotional Offers
Promotions, discount codes, coupons, and special offers:
- cannot be combined unless specifically stated;
- may expire without notice;
- may be modified or cancelled at any time.
11. Customer Accounts
You are responsible for maintaining the confidentiality of your account credentials.
You agree to notify us immediately of any unauthorized use of your account.
Tokiya is not responsible for losses resulting from unauthorized account access caused by your failure to safeguard your login information.
12. Intellectual Property
Unless otherwise noted, all website content is the property of Tokiya Company LLC, including:
- logos;
- branding;
- website design;
- graphics;
- product photography;
- written content;
- articles;
- layout;
- code.
No content may be copied, reproduced, distributed, or modified without prior written permission.
Third-party trademarks remain the property of their respective owners.
13. User Conduct
You agree not to:
- violate applicable laws;
- interfere with website operation;
- attempt unauthorized access;
- upload malicious software;
- impersonate another individual;
- submit false information;
- use the website for fraudulent purposes.
Tokiya reserves the right to suspend or terminate access for violations of these Terms.
14. Third-Party Services
Our website may contain links to third-party websites, including social media platforms and online marketplaces.
Tokiya is not responsible for the content, policies, or practices of third-party websites.
15. Disclaimer of Warranties
Our website and services are provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, Tokiya disclaims all warranties, express or implied, including warranties of:
- merchantability;
- fitness for a particular purpose;
- non-infringement.
We do not guarantee uninterrupted or error-free website operation.
16. Limitation of Liability
To the fullest extent permitted by law, Tokiya Company LLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:
- use of the website;
- inability to use the website;
- product delays;
- product availability;
- technical issues;
- third-party services.
Our total liability shall not exceed the amount paid by the customer for the applicable purchase.
17. Indemnification
You agree to defend, indemnify, and hold harmless Tokiya Company LLC, its owners, employees, affiliates, and partners from claims, liabilities, damages, expenses, and legal fees arising from your misuse of the website or violation of these Terms.
18. Governing Law
These Terms shall be governed by the laws of the State of North Carolina, without regard to conflict of law principles.
Any legal disputes shall be resolved in the state or federal courts located in North Carolina.
19. Changes to These Terms
Tokiya may modify these Terms at any time.
Updated Terms become effective immediately upon posting to this website.
Your continued use of the website constitutes acceptance of the revised Terms.
20. Contact Us
If you have any questions regarding these Terms of Service, please contact us.
Tokiya Company LLC
Website: https://tokiyaco.com
Email: info@tokiyaco.com