Tokiya Company LLC (“Tokiya,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, visit our retail store, subscribe to our newsletter, or otherwise interact with us.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
Depending on how you interact with Tokiya, we may collect the following types of information.
Information You Provide
You may voluntarily provide information including:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information (processed securely through third-party payment providers)
- Account login information
- Customer service inquiries
- Newsletter subscriptions
- Product reviews and comments
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information including:
- IP address
- Browser type
- Operating system
- Device information
- Pages viewed
- Time spent on the website
- Referring websites
- Purchase activity
- Shopping cart information
This information helps us improve website performance and customer experience.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember shopping cart contents
- Maintain customer login sessions
- Improve website functionality
- Analyze visitor traffic
- Understand purchasing behavior
- Personalize your shopping experience
You may disable cookies through your browser settings, although some website functionality may be limited.
How We Use Your Information
We use your information to:
- Process orders
- Ship products
- Process payments
- Communicate regarding purchases
- Respond to customer inquiries
- Provide customer support
- Improve our products and services
- Personalize your shopping experience
- Send newsletters and promotional emails (only if you opt in)
- Detect fraud and protect our business
- Comply with legal obligations
Payment Processing
Tokiya does not store complete payment card information.
Payments are securely processed through trusted third-party payment processors. These providers are responsible for securely handling payment information under their own privacy and security practices.
Email Marketing
If you subscribe to our newsletter, we may send:
- New product announcements
- Promotions
- Store events
- Product launches
- Company news
You may unsubscribe at any time using the unsubscribe link included in every marketing email.
Analytics
We may use analytics services to better understand how visitors use our website.
These services may collect information regarding:
- Pages viewed
- Time on site
- Device information
- Geographic region
- Traffic sources
This information helps us improve our website and customer experience.
Social Media
Our website may include links to social media platforms including:
- eBay
- Other third-party platforms
Your interactions with these services are governed by the privacy policies of those respective companies.
How We Share Information
We do not sell your personal information.
We may share information only when necessary with trusted service providers, including:
- Payment processors
- Shipping carriers
- Email marketing providers
- Website hosting providers
- Analytics providers
- Fraud prevention services
These providers are permitted to use your information only as necessary to perform services on our behalf.
We may also disclose information when required by law.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.
While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only as long as necessary to:
- Complete transactions
- Maintain customer accounts
- Comply with legal requirements
- Resolve disputes
- Enforce our agreements
Children’s Privacy
Our website is not directed toward children under the age of 13.
We do not knowingly collect personal information from children. If we learn that information from a child has been collected, we will promptly delete it.
Your Privacy Rights
Depending on where you reside, you may have rights regarding your personal information, including the right to:
- Request access to your information
- Request correction of inaccurate information
- Request deletion of certain personal information
- Opt out of marketing communications
- Request a copy of your information where applicable
To exercise these rights, please contact us using the information below.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When changes are made, the updated Effective Date will appear at the top of this page. Continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact us:
Tokiya Company LLC
Email: info@tokiyaco.com
Website: https://tokiyaco.com