Get in touch

Contact

Questions, feedback, or just want to say hello? We’d love to hear from you.

Looking for a quick answer?

Visit the Help Center.

Find answers about orders, shipping, store pickup, returns, Mystery Packs, eBay purchases, and more.

Visit Help Center →

Get in touch

How can we help?

Questions, feedback, or order support? Choose the best way to reach Tokiya. Email is the fastest and most reliable support option.

01Email us

Customer Support

Best for order questions, shipping issues, pickup questions, product support, and feedback.

info@tokiyaco.com We check our email daily. → 02Marketplace

Tokiya on eBay

Purchased through eBay? Use your eBay order for marketplace shipping, returns, and order-specific support.

Visit our eBay store → 03Instagram

@thetokiya

Follow new arrivals, collectibles, events, store updates, and Recent Pulls.

Follow on Instagram → 04Facebook

Tokiya on Facebook

Follow Tokiya for store news, announcements, events, and community updates.

Follow on Facebook →

Order support

Help us help you faster.

When contacting us about an order, please include:

  • Your order number
  • Where you purchased — Tokiyaco.com, Tokiya Store, or eBay
  • A brief description of the issue
  • Photos if your item arrived damaged or incorrect

For shipping-damage claims, include photos of the item, shipping box and packaging, and shipping label.

Visit us

Find Tokiya.

Shop Tokiya in person for collectibles, trading cards, blind boxes, graded cards, figures, and more.

Tokiya location

Tokiya Pineville

10500 Centrum Pkwy, Pineville, NC 28134

Inside Super G Mart

Japanese collectibles, trading cards, blind boxes, graded cards, figures, and more.

Store Hours

Sunday 11 AM–8 PM
Monday 12–8 PM
Tuesday 12–8 PM
Wednesday Closed
Thursday 12–8 PM
Friday 12–8 PM
Saturday 11 AM–8 PM

Get directions →

Still need help?

We're here to help.

Email is our recommended support channel and is checked daily.

Email Tokiya →