Sign in and open My Orders to review your available order information. If you need help with a particular order, email info@tokiyaco.com and include your order number.

How do I track a shipment?

Check your shipping confirmation and the tracking information associated with your order, when available. For delivery questions, see our Shipping Policy or contact support with your order number.

How do I claim an eligible graded slab to TOKIDEX?

Sign in to your collector account. Eligible slabs can be claimed using their unique Tokiya QR claim flow. For eligible shop purchases, a customer-initiated claim may become available after delivery is verified. Each slab can have only one current owner in TOKIDEX.

Can I trade or sell collectibles through TOKIDEX?

TOKIDEX helps collectors discover and communicate about trades and sales. Arrangements and transactions take place offline between collectors; Tokiya does not process those marketplace payments.

Where can I learn about card grading and storage?

Our Collector’s Guide covers collecting basics, grading, storage, card care, buying and protective shipping.

What should I do if there is a problem with my order?

Review our Returns & Refunds policy and contact support before sending an item back. Include your order number and photos if the item arrived damaged.

How can I update my collector profile?

Open My Collection and select Edit Profile to manage the collector profile fields available to your account.

REFERENCE LIBRARY / POLICIES

Policies & information

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