Shipping Policy

COMPLETE POLICY

At Tokiya Company LLC, we are committed to processing and shipping your orders as quickly and securely as possible. Please review the following Shipping Policy before placing an order.

Domestic Shipping

Orders placed through tokiyaco.com are currently shipped within the United States only.

At this time, we do not offer direct international shipping through our website.

If you are located outside the United States, we invite you to purchase from one of our authorized third-party marketplace storefronts, such as eBay, where international shipping options may be available depending on your location.

Order Processing

Most in-stock orders are processed within 1–3 business days after payment has been successfully received.

Processing times may be longer during:

• Product launches
• Holiday seasons
• Sales events
• High order volume
• Weather-related delays

Business days are Monday through Friday, excluding U.S. holidays.

Shipping Methods

For orders placed through tokiyaco.com, available shipping options and rates are displayed during checkout.

Shipping costs are calculated based on factors such as:

• Package weight
• Package dimensions
• Delivery destination
• Selected shipping service

Shipping estimates are provided by the carrier and are not guaranteed.

Marketplace Orders

Orders placed through third-party marketplaces—including, but not limited to, eBay—are subject to the shipping methods, shipping rates, delivery estimates, and policies available on those respective platforms at the time of purchase.

Shipping fees, delivery options, and international shipping availability may differ from purchases made directly through Tokiya’s website.

Please review the applicable marketplace listing and checkout information before completing your purchase.

International Orders

Tokiya currently accepts domestic U.S. orders only through our official website.

International customers wishing to purchase our products should use one of our authorized marketplace storefronts, where available.

International buyers are responsible for:

• Import duties
• Customs fees
• Taxes
• Brokerage charges
• Any additional fees imposed by their local government or customs authority

These charges are not included in the purchase price or shipping cost unless otherwise stated by the marketplace.

Shipping Delays

While we strive to ship orders promptly, delivery times may be affected by circumstances beyond our control, including:

• Carrier delays
• Severe weather
• Natural disasters
• Customs processing
• Service interruptions
• High shipping volume

Tokiya Company LLC is not responsible for delays once a package has been accepted by the shipping carrier.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Tokiya is not responsible for delays, returned packages, or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.

If an order is returned due to an incorrect address, additional shipping charges may apply before the package can be reshipped.

Lost or Damaged Packages

If your package arrives damaged or appears to have been lost during transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and assist in resolving the claim where appropriate.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information, when available.

Please allow carriers time to update tracking information after shipment.

Questions

If you have questions regarding shipping or your order, please contact us.

Tokiya Company LLC

Email: info@tokiyaco.com

Website: https://tokiyaco.com