Return/Refund

COMPLETE POLICY

At Tokiya Company LLC (“Tokiya,” “we,” “our,” or “us”), we take pride in offering authentic Japanese collectibles, figures, trading cards, blind boxes, plush, apparel, and other specialty merchandise. Due to the nature of the products we sell, please review this Return & Refund Policy carefully before making a purchase.

By placing an order through tokiyaco.com or making a purchase at our retail location, you acknowledge and agree to the terms outlined below.

Final Sale Policy

Unless otherwise required by applicable law or expressly stated in this policy, all purchases made directly from Tokiya Company LLC are final.

We do not accept returns, exchanges, or refunds for products purchased:

• Through tokiyaco.com
• At our physical retail location
• Through direct purchases from Tokiya Company LLC

We encourage customers to carefully review product descriptions, images, and order details before completing their purchase.

Why We Have This Policy

Many of the products we offer are collectible, limited edition, sealed, or specialty merchandise. To protect the integrity of our inventory and ensure fairness to all customers, we are unable to accept returns once a purchase has been completed.

Returns or refunds will not be issued for reasons including, but not limited to:

• Change of mind
• Buyer’s remorse
• Ordering the wrong item
• Accidental purchases
• Preference for a different product
• Minor manufacturer packaging variations or cosmetic shelf wear

Damaged or Incorrect Orders

Although all sales are final, we want every customer to receive exactly what they ordered.

If you receive:

• An incorrect item due to our fulfillment error; or
• An item that arrives significantly damaged during shipping,

please contact us within 7 days of delivery.

To help us review your request, we may ask you to provide:

• Your order number
• Photographs of the item
• Photographs of the shipping box and packaging
• Photographs of the shipping label

If we determine that the issue resulted from our fulfillment error or shipping damage, we will work with you to provide an appropriate resolution, which may include:

• A replacement (when available)
• Store credit
• A refund

The appropriate resolution will be determined at Tokiya’s sole discretion based on the circumstances of the claim.

Please note that minor cosmetic imperfections to manufacturer packaging, factory-applied labels, shrink wrap, or normal shelf wear that do not affect the product itself are generally not considered defects and are not eligible for replacement or refund.

Third-Party Marketplace Purchases

Products purchased through third-party marketplaces—including, but not limited to, eBay—are subject to the return, refund, buyer protection, and dispute resolution policies of the respective marketplace.

If your purchase was made through one of these platforms, please initiate any return or refund requests directly through that marketplace.

Tokiya Company LLC will honor the applicable policies and procedures of the marketplace through which the purchase was made.

Shipping methods, return eligibility, and buyer protections may differ from purchases made directly through tokiyaco.com.

Order Cancellations

Orders placed through tokiyaco.com may only be canceled before they have entered processing or shipment.

Once an order has begun processing or has been shipped, it cannot be canceled.

If you need to request a cancellation, please contact us as soon as possible after placing your order. While we will make every reasonable effort to accommodate your request, cancellations cannot be guaranteed.

Chargebacks & Payment Disputes

If you experience an issue with your order, we encourage you to contact us before initiating a chargeback or payment dispute.

We are committed to working with our customers to resolve legitimate concerns whenever possible.

Fraudulent or abusive chargebacks may result in the suspension of future purchasing privileges and may be contested with the appropriate payment processor.

Policy Updates

Tokiya Company LLC reserves the right to modify this Return & Refund Policy at any time without prior notice.

Any changes will become effective immediately upon publication on this website. The Effective Date at the top of this page will be updated to reflect any revisions.

Contact Us

If you have questions regarding this Return & Refund Policy or need assistance with an order, please contact us.

Tokiya Company LLC

Website: https://tokiyaco.com

Email: info@tokiyaco.com