ORDER SUPPORT
Check the status of your Tokiyaco.com order or find the right place to track a pickup or eBay purchase.
TOKIYACO.COM ORDERS
Enter the order number from your confirmation email and the billing email address used at checkout.
Once your package ships, carrier tracking will also be included in your shipment email.
Enter the order number from your confirmation email and the billing email used at checkout.
OTHER ORDER TYPES
LOCAL PICKUP
Pickup orders are Tokiyaco.com orders. Use the tracker above for order status and wait until you receive confirmation that your order is ready before visiting the store.
Bring your online receipt or order confirmation and a valid photo ID when picking up.
MARKETPLACE
Orders placed through eBay are tracked through your eBay account. Open the applicable purchase to view shipping status, tracking, and marketplace order options.
Visit our eBay store →NEED ASSISTANCE?
If tracking has not updated for an extended period, your package appears lost, or there is another problem with your order, contact our team.
Contact us →TRACKING TIPS
Tracking can take time to update.
Carrier scans may not appear immediately after your shipping confirmation is sent.
Delivery estimates are not guaranteed.
Weather, service interruptions, holidays, and high shipping volume may cause delays.
Check the delivery location.
If tracking says delivered, check around the delivery area and with household members, neighbors, or building staff.
Keep your order number handy.
If you contact Tokiya, include your order number and the email address used at checkout.
