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TOKIYA / SUPPORT CENTER

FAQ

GOOD CARDS. BRIGHTER DAYS. ♥

Find answers to some of our most commonly asked questions. If you don't see what you're looking for, please don't hesitate to contact us.

Effective date: July 22, 2026

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Store Information

Where is Tokiya located?

Our flagship Tokiya store is located inside Super G Mart at:

10500 Centrum Parkway
Pineville, NC 28134

We’re excited to continue expanding, with several new locations currently in development. Visit our Locations page for the latest updates.

What are your store hours?

Our Pineville flagship store is open:

  • Monday: 12:00 PM – 8:00 PM
  • Tuesday: 12:00 PM – 8:00 PM
  • Wednesday: Closed
  • Thursday: 12:00 PM – 8:00 PM
  • Friday: 12:00 PM – 8:00 PM
  • Saturday: 11:00 AM – 8:00 PM
  • Sunday: 11:00 AM – 8:00 PM

Please note that hours for our arcade, café, and future Tokiya locations may differ.

When do you restock?

Our store receives new deliveries and restocks every Monday, Wednesday, and Friday.

Because many collectible items are produced in limited quantities, availability can vary. We recommend following us on social media for the latest arrivals and announcements.

Shopping

Can I order online?

Our online store is currently under development and will be launching soon.

Until then, we invite you to visit us in-store or shop through our official marketplace storefronts when available.

Do you ship internationally?

Orders placed directly through tokiyaco.com are currently available for U.S. shipping only.

International customers may be able to purchase select products through our official third-party marketplace storefronts, such as eBay, where international shipping options may be available.

What payment methods do you accept?

We accept most major payment methods, including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Cash (in-store)

Available payment options may vary depending on where you make your purchase.

Business

Does Tokiya offer franchise opportunities?

At this time, Tokiya does not offer traditional franchising opportunities.

Our locations are either operated directly by Tokiya Corporate or through carefully selected business partners who share our vision and commitment to delivering an exceptional customer experience.

If this changes in the future, any opportunities will be announced through our official channels.

Need More Help?

If you couldn’t find the answer you were looking for, we’re happy to help.

Email: info@tokiyaco.com

Visit Us:
Tokiya Company LLC
Inside Super G Mart

Contact Tokiya

Questions?

We are always happy to help.

info@tokiyaco.com
Tokiya
10500 Centrum Parkway
Pineville, NC 28134

ABOUT TOKIYA

Tokiya is a family-owned collectible shop created for people who love Japanese culture, trading cards, blind boxes, figures and the joy of discovering something new.

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